FAQs and Terms

WHERE ARE YOUR GOWNS MADE?

Our gowns are cut, constructed, and sewn in New York City


HOW LONG DOES A DRESS TAKE TO MAKE?

A bridal dress will take us approximately three (3) months to make.


WHAT SIZE AM I IN YOUR DRESSES?

We use the US standard sizing system and all gowns can be ordered in sizes 2 to 12. All of our gowns are made-to-order, which means we do not begin constructing your dress until after you order it. If you are unsure of your size please send us your measurements and we will happily help you find which category best fits you. (We highly recommend you take your measurements before ordering.) If you need a size larger than 12, we may be able to accommodate you. Email us!
As we want you to feel as confident and comfortable as possible when ordering, we can send you a measurement sheet showing you what measurements we need and how to take them. Using your measurements we determine the best size for you. Email us at info@lwellsbridal.com for any questions or concerns.


DO YOU TAKE CARE OF ALTERATIONS?

Unfortunately, we do not take care of alterations in house. We will make sure to get you the right size in your dress, but understand there may need to still be some alterations for that perfect fit. Therefore, for that perfect we fit we recommend looking towards your local bridal seamstress or tailor to accommodate any minor alterations necessary. If you live in the New York City area, we can also recommend a tailor that is familiar to our silhouettes.


I AM HAVING TROUBLE IMAGINING THE FABRICATION OF THE DRESS. CAN I ORDER SWATCHES?

If you are interested in seeing swatches from your favorite gown(s) email us at info@lwellsbridal.com with your mailing address and which gown(s) you're interested in. We will send the swatches out to you asap!


DO YOU MAKE ANY REFUNDS OR EXCHANGES?

Due to the specialization of made to order gowns and dresses, all of our transactions are non-refundable/non-exchangeable. If you have any questions or would like to see additional photos of any of our gowns please message us, we would be happy to answer any questions that you may have and/or send you more photos.


HOW DO YOU ACCEPT PAYMENT?

When you decide on the dress you want, we will talk and take your credit card information over the phone.


DO YOU RUSH ORDERS?

If you are in a rush and need a dress sooner than our three-month window, we are here to help if we can. Ask us! If we can, we will! However, additional charges may apply. Email us at info@lwellsbridal.com


HOW DO I MAKE AN APPOINTMENT TO SCHEDULE A FITTING?

Please email us at info@lwellsbridal.com and let us know what type of visit you are looking for, as well as the date you are wanting and we will get back to you right away.


WHAT IF I NEED TO CANCEL/RESCHEDULE MY FITTING?

We ask that you give us a courtesy 24-hour notice upon canceling your fitting.


Full Terms and Conditions

All of the designs, images, content and styling containing within this site are covered by strict copyright and held under trademark. Any unauthorized reproduction of images or designs, or breach of copyright, in whole or in part, will be referred to our legal advisors for immediate action. By accepting this notice you are accepting and are bound to comply to with the terms of this legal notice. If images are desired for print editorial or web media please contact info@lwellsbridal.com

OUR POLICY

Bridal gowns are made from the finest silks and laces. While all of our pieces are handmade, we cannot provide a refund on the dress once the process has started. After your payment, we then order all your fabrics, which usually will take three months. Therefore, we ask for three months advance in ordering to be able to guarantee delivery of your dress (unless otherwise specified).

SHIPPING & DELIVERIES

We will do everything in our best effort to ship your online order out within three working days of completion. Our standard shipping is Fed Ex domestic ground,and Fed Ex express shipping 2 day air domestic per your request). The shipping charges have been rated through Fed Ex and will be included in the final payment. Any other special shipping needs can to be discussed and charges will apply accordingly. Fed Ex orders will arrive 6-10 days after they are shipped, though actual number of days may vary based on origin, destination, and customs delays. We do ship our pieces to our international clientele. International delivery times may vary for different countries. Shipping to destinations outside United States is processed through an international customs port into the country of shipment. Clearance of the item will be processed and may have import duties or custom taxes applied. Payment of these duties and taxes are necessary to proceed with importation. These taxes or importation duties are the responsibility of the buyer and will need to be paid in order to release your shipment. Duties and taxes vary for different countries. Please contact your local tax department for confirmation of tax levies.

L Wells Bridal does not accept responsibility for missing parcels once the piece has been shipped out.

SIZING

We use the US standard sizing system and all gowns can be ordered in sizes 2 to 12. All of our gowns are made-to-order, which means we do not begin constructing your dress until after you order it. If you are unsure of your size please send us your measurements and we will happily help you find which category best fits you. (We highly recommend you take your measurements before ordering.) You can email us at info@lwellsbridal.com for any questions or concerns.

COLOR OPTIONS AND SWATCHES

There are no other color options for bridal gowns unless specified. Custom colors can be done for some dresses but an additional charge may be added to the price of the dress. If you are interested in seeing swatches from your favorite gown(s) email us at info@lwellsbridal.com with your mailing address and which gown(s) you're interested in. We will send the swatches out to you asap!

ALTERATIONS

We will order the dress as close to your current size as possible, either based on the sample that you try on in our space or using your body measurements. Most dresses will require alterations to give it a perfect fit for the big day. Please be reminded that it is fairly standard in the wedding dress world to have your gown altered after purchasing, for that perfect fit. Unfortunately, we do not offer this service in-house, but highly recommend that you take your dress to a seamstress who specializes in bridal if you wish to have it altered.

MAKING AN APPOINTMENT/SCHEDULE A FITTING

Unfortunately, our space is not open to the public. However, we would love to schedule an appointment with you to visit our space and/or schedule a fitting with us. We are available to schedule an appointment with you anytime from Tuesday-Saturday from 11-5. Please email us at info@lwellsbridal.com

Our private bridal fittings last approximately one hour and during that time we will help you find your perfect silhouette. This gives you enough time to try on anything from the collection. If you already have the shoes and/or undergarments that you intend to wear on the big day then please bring them.

For your bridal fitting, we ask that only 3 people be present, so please bring along family and/or friends to help you with the big decision. We want this fitting/appointment to be special so we will ask you what music you will like to hear and if you prefer champagne or wine at your fitting.

ANYMORE QUESTIONS

We are here to help you and want share in your special day so please feel free to email us at info@lwellsbridal.com if you have any other questions.

L. Wells dresses are made-to-order

We do not begin constructing our dresses until after you order it.
Send us an email to inquire about purchasing a dress.
All gowns come in US size 2-12. Send us an email